This policy relates to any personal data we collect from you, or that you provide to us, including whether you are an existing customer or you would like to hear more about our services.
Please read the following carefully to understand our practices regarding your personal data and how we will use it.
Information We Collect From You:
We will collect and process the following data about you:
Information you give us so we can provide a service to you: This includes information you provide if you submit an enquiry to us (either for a quote via our quote form, or an enquiry via our contact us form), or if you place an order for our services.
The information you give us will depend upon your enquiry and means in which you contact us, but may include your name, address, e-mail address and phone number. This information is provided to us so we can carry out our commitment to providing you with the best service possible.
Use our Gate Visualiser service: This personal information collected will include everything specified above, plus photos of the space so we are able to provide a detailed quote and visual representation of how the finished gate may look at your property.
How we use your data
We use information we hold about you in a variety of ways including:
To ensure we can provide you with a detailed plan or quote for the products you’ve requested.
To ensure we can answer questions you contact us about accurately and we can reply as fast as possible.
To allow you to see what your gate or product will look like in situ.
To keep you up to date with all the latest news and projects we have completed.
To tell you about any offers we may run, providing discounts off our products and services.
To notify you about changes to our services or our websites.
By providing us with your data, you agree to us sharing your information with our parent company, Countryside Group, which includes Countryside Communications.
We will not divulge your personal details to any other third party unless you have given us permission to do so, or we receive a court order requesting access to data.
In accordance with the GDPR, we ensure your data is always stored securely and will implement all security protocols available to us to ensure it cannot be used by unauthorised parties.
How long we will store your data for
Data will not be held any longer than necessary and will then be deleted permanently from our systems and any hard copies will be destroyed securely.
As per the GDPR, you have the right to access your data at any time and request, in writing, to view the information we have on file relating to you.
You also have the right to request that we change personal details if they are inaccurate or remove them from our database if you wish us to.
We can also transfer the data to you should you wish to share your file with others and you can remove your consent to us holding data at any time, by sending Countryside Automation a formal request, in writing.
Data Protection Officer,
47 Church Street,